How do I track my order?
In your customer account you can view your order and track it. Of course we will send you a confirmation that your order has been shipped.
How do I cancel my order?
Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!
Countries we ship to
We ship to the EU and Switzerland.
Shipment Costs
Shipment and VAT/Taxes are calculated at the checkout.
Germany
DHL Packet up to 2 kg - € 4,99
EU
DHL Packet up to 2 kg - € 13,99
Switzerland
DHL Packet up to 5 kg - € 26,90
Organic and Traceability
All our products have the following in common:
Zero usage of chemical fertilizers, pesticides and harmful flavorings. Our products are strictly controlled and produced according to environmental and EU Standards. Our organic controlling body no is: DE-ÖKO-001
I have more questions
If you have more questions please feel free to write and send us an email to : questions@maisonbotanic.com. We will try and answer your questions as fast as possible.